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6 Reasons to Switch FSM Software Platforms & Tips for a Smooth Transition

9 September, 2019

Reasons to Switch Software Platforms1 .Miscommunication

Do you notice that there are constant misunderstandings between the office staff and technicians in the field? If you have a management software in your business, but there aren’t any features to streamline the flow of information between...

Using Business Intelligence Dashboards to better understand your data

4 September, 2019

Business Intelligence (BI) Dashboards are a great step up from traditional reporting tools when it comes to visualising and interpreting business data.

Having a clear outlay of information and visual elements makes it notably easier to find blockages or impact points in important workflows like revenue streams, inventory levels, productivity rates and more.

Meeting Customer Expectations in the Age of Technology

29 August, 2019

For a field service business to remain competitive in today’s “digital age” it is more important than ever to leverage technology to improve the customer experience. Advancements in technology have led to higher expectations about how and when a product or service is delivered.

Challenges in switching to cloud-based software: myths vs realities

21 August, 2019

What are some of the top challenges when it comes to adopting cloud-based software? What are the myths? The realities? Before we dive in, let’s take a step back and review what cloud-based software is.

9 ways to use simPRO SMS to improve cash flow and communication

13 August, 2019

Did you know that only 20% of people are willing to answer calls? Or that most business emails have an open rate of lower than 20%?

SMS is, as recently as 2018, still the most preferred method of communication between a business and its customers - it's quick, easy and personable.

How Data Feed is helping simPRO customers cut costs and improve efficiency

12 August, 2019

Like every simPRO customer, Bolt Building does not have time to mess around when it comes to business data.

Enhance your Preventative Maintenance Service Delivery with simPRO

9 August, 2019

Managing a large level of preventative maintenance work can be difficult to achieve without proper planning and oversight.

For businesses looking to handle high-volumes of asset-driven jobs with a range of service levels, simPRO's Maintenance Planner may just be the solution they've been searching for.

3 ways field service professionals can keep customers coming back

9 August, 2019

Getting a new customer is a great feeling, but what's even better is having that customer return to you over and over again. Customer retention is key when it comes to growing your business and becoming a trusted resource in your industry.

New integration with Mico available in simPRO

2 August, 2019

With over 70 years of service under their belt, Mico have long provided the plumbing and HVAC industries in New Zealand with quality products, value for money and efficient service.

Organise your field service business for growth

2 August, 2019

As a business owner or executive, growth is probably one of your top priorities. While there are several steps you can take to achieve growth in your business, one of the most important is getting organised.